Privacy policy

• Directly from you — when you create an account, request a quote, place an order, upload artwork, sign up for email, use chat, call us, or contact us.
• Automatically — through cookies, pixels, and similar technologies as you use the Site (Section 4).
• From service providers and partners — for example, payment processors confirming a payment, shipping carriers providing delivery status, advertising platforms reporting that you clicked one of our ads, and our review platform when you submit a review.

• Design, produce, and deliver the products you order, and communicate with you about quotes, proofs, orders, and shipping
• Create and manage your account and remember your preferences
• Process payments and prevent fraud, abuse, and security incidents
• Respond to your questions and provide customer service, including through chat and phone
• Send you marketing emails about products, promotions, and reorder reminders (you can opt out at any time; see Section 6)
• Measure how visitors use the Site, test improvements, and fix problems
• Advertise our products, including showing you ads on other websites and platforms based on your visit to the Site, and measure whether our advertising works
• Invite you to review your purchase
• Comply with legal obligations, enforce our terms, and protect our rights and the safety of our customers

Like most websites, we use cookies, pixels, local storage, and similar technologies (together, "cookies") set by us and by third-party services we use. Some are set from our own domains (for example, aviatorgear.com and its subdomains), including some set by our tagging infrastructure on behalf of analytics and advertising services. The cookies in use on the Site fall into four categories:

• Necessary — required for the Site to work: keeping you signed in, remembering your cart, protecting forms and checkout from bots and fraud (including Amazon Web Services WAF and Google reCAPTCHA), and remembering your cookie choices. These cannot be switched off.
• Preferences — remember settings such as your chat window state.
• Statistics — help us understand how the Site is used and test improvements. Providers include Google Analytics, HubSpot, and Convert Experiences.
• Marketing — used to show you relevant advertising on other websites and platforms, to measure whether our ads led to a quote or purchase, and to attribute calls and form submissions to the campaign that brought you here. Providers include Google Ads, Meta (Facebook and Instagram), Microsoft Advertising (Bing), Pinterest, Reddit, Criteo, StackAdapt, Hyros, CallRail, Outfunnel, Digioh (on-site offers and forms), and HubSpot. Embedded YouTube videos may also set cookies if you play them.

Your choices. Visitors in the United States and other regions see a cookie banner on their first visit. Necessary cookies are always active; the other categories are enabled by default, and you may turn any of them off before clicking OK or at any later time. If you continue to another page without changing them, your default choices are recorded and you can change them at any time as described below. Visitors in the European Economic Area, the United Kingdom and Switzerland see a different banner: only Necessary cookies are active until you choose Allow all or Allow selection, and you may decline all optional cookies with equal ease. Continuing to browse is not treated as consent.

To change your choices, click Your Privacy Choices in the footer of any page, or the privacy icon in the lower-left corner of the Site. If your browser sends the Global Privacy Control (GPC) signal, we treat it as a request to opt out of Statistics and Marketing cookies and of the sale or sharing of your personal information, with no further action needed on your part. We do not currently respond to browser "Do Not Track" signals, which have no common standard; GPC is the signal we honor.

Opting out of Marketing cookies does not stop all advertising; it means the ads you see will not be based on your activity on this Site, and we will stop sharing your Site activity with the advertising platforms listed above. Blocking cookies through your browser settings is another option, but it may affect Site functionality. You can also use platform-specific tools: Google Ads Settings, Meta Ad Preferences, Microsoft, and the Digital Advertising Alliance opt-out.

Google Analytics and Google Signals. We use Google Analytics 4 with Google Signals enabled, which allows Google to provide us demographic and cross-device reporting for visitors who have ads personalization enabled in their Google account. You can opt out via your cookie choices, the Google Analytics opt-out browser add-on, or your Google account settings.

Current cookie declaration. The list below is generated automatically by our consent management platform and shows every cookie currently in use on the Site, its provider, purpose, and duration. It updates as our Site changes.

We do not sell your personal information for money. We do share it in the following ways:

• Service providers that work on our behalf and are contractually limited to using your information to provide services to us: payment processors, shipping carriers, our e-commerce platform and hosting providers (including Amazon Web Services), our customer relationship and email platform (HubSpot), our call-tracking provider (CallRail), our review platform (Stamped), our security and bot-protection providers, our on-site forms and offers platform (Digioh), and our analytics and testing providers (Google Analytics, Convert Experiences).
• Advertising and attribution partners. When you visit the Site with Marketing cookies enabled, we make certain information available to advertising platforms — Google, Meta, Microsoft, Pinterest, Reddit, Criteo, StackAdapt, and our attribution service Hyros — including identifiers stored in cookies, your IP address, device and browser characteristics, the pages you view, and actions you take such as adding to cart, requesting a quote, or purchasing. These platforms use that information to show you our ads on other sites and apps, to measure the results of our advertising, and, in some cases, to improve their own services. If you submit a form with Marketing cookies enabled, our attribution service may also receive the contact details you submit in order to attribute your request to the advertising that brought you to the Site. Under the California Consumer Privacy Act and similar state laws, this may be considered "sharing" or a "sale" of personal information, and you have the right to opt out (Section 6). We have shared the following categories of personal information in this way in the preceding 12 months: identifiers, internet and device activity, commercial information, approximate location, and inferences.
• Google Customer Reviews. After a purchase, if you have Marketing cookies enabled, we provide your email address, order number, country, and estimated delivery date to Google so it can offer you an optional survey about your experience. You can decline the survey when it is offered.
• Legal and safety. When we believe disclosure is required by law, subpoena, or court order; to protect the rights, property, or safety of Aviator Gear, our customers, or others; or to detect and prevent fraud.
• Business transfers. If Aviator Gear is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy.
• With your direction. For example, when you ask us to ship to a recipient or when you use a social media feature on the Site.

We do not sell or share the personal information of anyone we know to be under 16.

We extend the following rights to all U.S. residents, regardless of state. Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have these rights by statute; we honor them for everyone.

• Know and access — ask what personal information we have collected about you, the categories of sources, the purposes, the categories of third parties we have disclosed it to, and receive a copy in a portable format.
• Delete — ask us to delete personal information we have collected from you, subject to exceptions (for example, records we must keep to complete an order, for warranty and tax purposes, or as required by law).
• Correct — ask us to correct inaccurate personal information.
• Opt out of sale, sharing, and targeted advertising — stop the disclosure of your information to the advertising platforms described in Section 5. The quickest way is this one-click link:
   
  Do Not Sell or Share My Personal Information
  ✓ Your opt-out has been recorded for this browser and device.
   
  You can also use the Your Privacy Choices link in the footer to review all cookie categories. You can turn on Global Privacy Control in your browser, or you can contact us using the methods below. Opt-outs made through your browser apply to that browser and device, so repeat it on each device you use; contact us if you would like your opt-out applied to your account.
• Limit use of sensitive personal information — we do not use sensitive personal information for purposes that would require this right, so there is nothing to limit; we will notify you if that changes.
• Non-discrimination — we will not deny you products, charge you a different price, or provide a different level of service because you exercised a privacy right.
• Appeal — if we decline a request, you may appeal by replying to our decision or contacting us as described below, and we will respond within the time required by your state's law. If we deny your appeal, we will tell you how to contact your state attorney general.

How to submit a request. You do not need an account to make a request. You can:

• Email hello@aviatorgear.com with "Privacy Request" in the subject line
• Call us toll-free at 888-376-2256

Verification. To protect your information, we will ask you to confirm details we already have on file (such as your email address and a recent order) before fulfilling access, deletion, or correction requests. We will confirm receipt of your request within 10 business days and respond within 45 days; if we need more time, we will tell you why. Opt-out requests do not require verification and will be honored within 15 business days. You may designate an authorized agent to make a request on your behalf; we may ask the agent for proof of authorization and may ask you to confirm your identity directly.

Marketing communications. You can unsubscribe from marketing emails using the link in any email. You will continue to receive transactional messages about your orders. To stop receiving chat or phone follow-ups, tell us and we will note your preference.

Promotional offers and financial incentives. From time to time we offer promotions — for example, a discount code, free shipping, or a free item — in exchange for joining our email list. Offers may appear as a pop-up, an in-line form, a checkout option, or a link in an email, and the specific terms (what you receive, how to redeem it, and any expiration) are shown at the time of the offer. When you take an offer, the contact information you provide is stored in our customer relationship platform (HubSpot) and used to deliver the offer (usually by email) and to send you marketing communications as described in this Policy; forms hosted by our on-site offers provider (Digioh) pass your information to HubSpot for that purpose. You opt in by submitting the form. You can withdraw at any time by unsubscribing from the resulting emails or by contacting us; withdrawing will not affect a discount you have already used. Under California law these offers are considered financial incentives. We do not assign a monetary value to your personal information beyond the offer itself: our good-faith estimate of the value of the information you provide is equal to the value of the discount or item offered, calculated as the cost to us of providing that discount or item. We will not treat you differently for declining an offer.

Visitors in the EEA, United Kingdom and Switzerland. If you are in the European Economic Area, the United Kingdom or Switzerland, we process your personal information under the GDPR, the UK GDPR, or the Swiss Federal Act on Data Protection, as applicable. Our legal bases are performance of a contract (processing your order or quote), our legitimate interests (operating, securing and improving the Site and responding to your inquiries), your consent (non-essential cookies and marketing emails, which you may withdraw at any time via Your Privacy Choices or the unsubscribe link in any email), and compliance with legal obligations. Aviator Gear is located in the United States, and your information is transferred to and processed there; where required, we rely on the service providers' standard contractual clauses or equivalent safeguards. You have the rights to access, rectify, erase, restrict and port your personal information, to object to processing based on legitimate interests, and to lodge a complaint with your local supervisory authority. To exercise these rights, contact us by email at hello@aviatorgear.com with "Privacy Request" in the subject line -or- call us toll-free at +1 888-376-2256.

Nevada residents. We do not sell personal information as defined under Nevada law. California "Shine the Light": we do not disclose personal information to third parties for their own direct marketing purposes.

We keep personal information for as long as needed for the purposes described in this Policy. In general: order, quote, artwork, and payment records are kept for seven years to support our lifetime guarantee, reorders, warranty claims, and tax and accounting requirements; account information is kept while your account is active and for five years after your last activity; marketing preferences are kept until you unsubscribe; and cookie identifiers expire on the schedule shown in the cookie declaration in Section 4. We may keep information longer where required by law or to resolve disputes.

All traffic between your browser and the Site is encrypted using TLS (HTTPS). Payment card data is handled by PCI-compliant payment processors and is not stored on Aviator Gear servers. We use a web application firewall, bot protection, access controls, and monitoring to protect our systems, and we limit access to personal information to staff and service providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you and regulators as required by law if a breach affects you.

Your account is protected by your password. Keep it confidential; no Aviator Gear representative will ever ask you for it. You can change it at any time under Your Account.

The Site may link to other websites and social media platforms, and may embed content such as YouTube videos and review widgets. Those services have their own privacy policies, which govern any information they collect. This Policy applies only to information collected by Aviator Gear on the Site and through our own communications with you.

We review this Policy at least once a year and update it when our practices change. The "Last updated" date at the top shows the most recent revision. If we make a material change to how we use or share personal information, we will post a notice on the Site and, where we have your email address, notify you by email before the change takes effect. We have not appointed an EU or UK representative because our processing of EEA/UK data is occasional.

Questions or requests about this Policy or your personal information:
Aviator Gear, Inc.
221 N Hogan St, Ste 369, Jacksonville, FL 32202
Email: hello@aviatorgear.com
Toll-free: 888-376-2256 (Mon–Fri 8am–10pm, Sat–Sun 8am–5pm EST)

If you have a disability and need this Policy in an alternative format, contact us using the information above.