Frequently Asked Questions

Our goal is to provide you such a ridiculously great experience, that you cannot wait to tell the world about us. Here are some of our Frequently Asked Questions (FAQs) . If you don't find the answer, please give us a shout.

Why should I choose Aviator Gear for my purchase?

We offer only the highest quality products with exceptional custom artwork and world-class customer service. It is true that many discount suppliers will sell you cheaper product. However, we have built our reputation on uncompromising quality, free professional artwork, and the best customer experience in our industry. Send us an email or give us a call, and we will make it right...the first time.

What is your 100% Customer Satisfaction Guarantee?

All our products are manufactured by the best artisans of the world, and we stand behind every order with our 100% customer satisfaction guarantee. We are committed to exceed your expectations. If you are not thrilled with the results...we will make it right. We provide the very best customer service experience with the highest quality customized products.

What are your minimum order quantities?

  • Patches - 25 per design
  • Pencil Patches - 25 per design
  • Challenge Coins - 50 per design
  • Zap Stickers - 250 single zaps or zap collage sheets
  • Key Flags - 100 pieces
  • T-Shirts - 48 per imprint location
  • Ceramic Mugs - 12 mugs of any style
  • Lanyards - 50 pieces

Can I order less than the minimum order quantity?

Yes, we are able to make exceptions on some of our products. Contact Us for more information.

Can I place an order by phone?

Please call us toll free at 888-376-2256 (0900-1700 EST). You can also fax to the same number.

Can I email you my order?

Absolutely, please email us the details of your order to: info@aviatorgear.com.

What are the production times for your products?

Your estimated production timeline starts once the artwork is approved, and does not include shipping transit time. When your order ships, we will send you an email with the tracking information.

  • Zap stickers - 3 weeks
  • Custom T-shirts - 3 weeks
  • Patches - 3 weeks
  • Pencil Patches - 3 weeks
  • Key Flags - 3 weeks
  • Lanyards - 4 weeks
  • Challenge Coins - 5 weeks
  • Ceramic Mugs - 8 weeks

Where are your products manufactured?

Our exceptionally high quality products are manufactured by skilled artisans throughout the world. We are proud to say that our zap stickers, ceramic mugs, and apparel are all Made in the USA.

What is your cancellation and return policy?

Here is an overview of our guidelines for order cancellations, returns, and exchanges.

Does Aviator Gear have a retail location?

We do not have a physical storefront location. Here is our mailing address and toll free phone number.

Aviator Gear, Inc.
221 N Hogan St, Ste 369
Jacksonville, FL 32202
Phone: 888-376-2256 (0900-1700 EST)
Email: info@aviatorgear.com

Let's Get Started!