Custom Mug Frequently Asked Questions
Our minimum order quantity is 12 mugs, which can be a mix of any of the three styles. The factory will accept an absolute minimum quantity of 6 mugs with an additional $50.00 less than minimum charge.
With an order of 72 or more mugs, your decal setup charge is waived.
The decal of your artwork is placed on the mug and then kiln-fired several times. For colored mugs, we decorate and fire the mug with a white underbase decal, before we add the colored decal. Ivory mugs do not require an underbase decal and metallic images also do not require an underbase.
Our normal manufacture time is 6-7 weeks. Your mugs are decorated by hand and kiln-fired several times in a 15 step production process. If this is your initial order, it will take about a week to create the decals of your artwork before production begins. Here is How It Works.
Sorry, we are not able to provide physical samples of your mugs. However, we will create mockup images of your mug ideas free of charge for you to finalize your design. Here are some examples of our custom designs.
Yes, our mugs are microwave and dishwasher safe.
Sorry, we do not have a rush production option for our mugs.
Great question! Our artwork and design services are always free of charge. However, the factory has to create a decal of the artwork, which will be applied to the mugs and then kiln-fired during the decoration process. This decal setup is a one-time charge.
Yes! We utilize USPS Priority Mail for shipments to APO/FPO/MPO addresses. For domestic shipments to the lower 48 states, we ship with UPS Ground and we use USPS Parcel Select for Alaska and Hawaii.
Not a problem, we can split the shipment and deliver to a maximum of two different locations.
Absolutely! Our standard font is Bookman Bold, but we can use any font you like.
You betcha, black is our standard color for text and second side imprints, but you can select other colors for an additional $1.50 per mug.
We accept a 50% down payment on orders of 48 or more mugs.
With an order of 72 or more mugs, your decal setup charge is free! Another option is to have us convert your full-color artwork to a 1-color design. These 1-color images look really great on black or colored mugs. Check out some examples at our Mug Design Gallery.
Your personalized text on each mug can be up to 20 characters, including spaces.
Your squadron coffee mugs and beer steins are decorated by hand and kiln-fired in a 15-step Process
The microwave-safe metallic gold or metallic silver halo rims are included in the price of your mugs. Gold rims look the best on ivory mugs, and both gold and silver look fantastic on our black or dark blue mugs.
Start Designing Your Own Custom Ceramic Mugs