Email us to get the ball rolling at inquiries@aviatorgear.com. We'll get back to you within 24 hours to discuss your project and custom design. For reorders, just update your previous order spreadsheet and email it to us.
After we receive your design ideas, we will prepare mockup samples of your mugs showing our three different styles of beer and coffee mugs. Expect this first draft of your mug design within 2-3 days.
Once the design is good to go, we will provide a custom quote and email you an order form spreadsheet for you to collect orders from your unit.
Once you send us the completed order spreadsheet, we will review it and prepare your invoice. We will email you back with a production ready order form for you to QC along with our secure payment link.
For initial orders, we will need to create the decals for your artwork, which takes 7-10 days. We will email the decal proofs to you for approval. For reorders, your mugs are entered immediately into the production queue
Our normal manufacture time is 6-7 weeks. Your squadron mugs are decorated by hand and kiln-fired several times in a 15-step Production Process.
Once we have finished production, we will pack your military mugs in specially designed cartons. We ship via UPS Ground to CONUS addresses and we utilize USPS to Alaska, Hawaii, and APO/FPO addresses.